About
About CONTACT: text me directly 774-364-5657 ADDRESS: Felter’s Mill 22 West St # 4 Millbury MA 01527 SELF CHECK IN: In our waiting area, you’ll find a button on the table to press when you have arrived. I will hear it ring inside my studio and will send you a text when I complete the service before you. PLS NOTE: don’t panic if it takes me a few minutes after your appt time to text you. During some services, I can’t touch my phone due to sanitary reasons to let you know if I’m a few minutes behind. ••••••• HI MY FRIEND 🩵 I’m glad you’re here. I’m Leah Tivnan, Solo Owner + Esthetician of Brows By Leah in Millbury, Massachusetts. With 10+ years experience as a Licensed Esthetician and Brow Artist, I’m happy to provide you with a level of artistry that supports your very personal brow journey and exceeds your expectations! 🌱☁️🪩🌸✨ Our policy states: If you need to cancel or reschedule your appointment, Brows by Leah requires at least 24 hours notice to avoid a 100% charge of the total service(s) booked. No exceptions. To avoid any miscommunication; Each client is made aware of these policies at the time of each online booking and confirmation text. Services are only able to be booked when you check off: “☑️ I acknowledge & accept the Cancellations Policy, 24hr advance notice & a 100% cancellation fee.” Thank you for letting me know that we’re on the same page when it comes to late notice cancellations/reschedules so I can keep things running smoothly! 🌿 How do I cancel or reschedule my appointment OUTSIDE the 24 hour window? —With each booked appointment, you will receive a text/ email from GlossGenius including a link. When you click the link you will be given the option to self cancel or reschedule an existing appointment. 🌿 How do I cancel or reschedule my appointment INSIDE the 24 hour window? —Because of our cancellation policy (stated above), online self cancellation will not work once inside the 24 hour window. When something comes up less than 24 hours before your appointment, all clients can text me personally at: 774-364-5657 to let me know you need to cancel or reschedule, and to proceed with the cancellation policy. 🌿 Are there any other ways to cancel or reschedule my appointment, such as sending an email or social media? —No. Please remember I am just one person! Contacting me directly at 774-364-5657 or editing your appointment via your booking link are the only two forms of cancelling or rescheduling.Business Hours
- Monday
- 10:30 AM - 3 PM
- Tuesday
- 10:30 AM - 3 PM
- Wednesday
- 11:30 AM - 6 PM
- Thursday
- 10:30 AM - 3 PM
- Friday
- 10:30 AM - 3 PM
- Saturday
- Closed
- Sunday
- Closed
Cancellation Policy
—— Cancellation Policy: Brows by Leah requires 24 hours notice to cancel or reschedule an appointment to avoid a fee. All cancellations or rescheduled appointments under 24 hours will be charged a 100% fee to the card saved on your file.
—— Late Policy: After 8 minutes late, you have missed your appointment and the Cancellation Policy is applied. If you are running late please send me a text. I will do my best to accommodate you.
Dear clients,
When you book an appointment, that spot is reserved only for you and is taken off the market.
Cancellation Policies are an essential component to businesses like this and are very common practice to keep us running smoothly.
You are granted access to my schedule because you agreed to these terms.
They are not a punishment or personal! I’m a human too, I get it. Life’s unforeseen circumstances are expected to happen, which is why we have policies in place.
Thank you for understanding!🤍